Retailer & Merchant Operating Policy
Applicable to: Mobile Retailers, State Distributors, Master Stockists & NBFC Partners
SuperCop Merchant Code of Conduct
SUPERCOPY E SOLUTION PRIVATE LIMITED provides enterprise-grade Device Owner MDM software designed to protect retail investments against non-performing assets (NPAs). Retailers utilizing our software agree to operate strictly within standard consumer finance guidelines and respect customer privacy.
1License Kit Ownership & Lifetime Wallet Validity
Every SuperCop license key purchased through our official portal or authorized distributor network complies with the following terms:
Lifetime Wallet Validity
Purchased kit licenses never expire. Unactivated keys stay securely in your retailer balance indefinitely until assigned to a customer device.
Instant Digital Crediting
Online purchases made via Razorpay or direct distributor allocation are instantly credited to your mobile retailer app within seconds.
Transferable Balance
Distributors and master stockists can seamlessly transfer unassigned license pools to their verified sub-retailer accounts.
1 License = 1 Smartphone
One license kit covers the complete finance tenure of one smartphone (up to 36 months) with unlimited cloud lock/unlock and eMandates.
2Device Setup & QR 5.0 Provisioning Standard
To ensure 100% Knox security, anti-FRP defense, and tamper prevention:
- Retailers must enroll new devices only via the official SuperCop QR 5.0 Camera Scan during the initial Android "Welcome" setup wizard.
- Rooting devices, flashing custom third-party ROMs, or altering the SuperCop Android package signature is strictly prohibited and voids all warranty protections.
- Retailers must verify customer phone numbers and loan EMI agreements before finalizing device hand-over.
3Ethical Lock & Fair Collection Policy
Mandatory Rules for Device Locking
- Grace Periods: Retailers must offer a minimum 24-48 hour reminder notification period before initiating a screen lock.
- Fair Usage: Hard Screen Freeze and app restrictions must be used strictly in compliance with agreed installment due dates and signed customer finance documents.
- Immediate Release: Retailers must execute the permanent release command within 24 hours once the customer pays off their full loan balance.
4Technical Support & MDM Server SLA
SuperCop guarantees 99.9% cloud server uptime with multi-region redundancy. Retailers receive:
- Dedicated TSM (Territory Sales Manager) assignment for on-ground assistance.
- Offline SMS Fallback Lock Keys in case the customer disconnects Wi-Fi / Mobile Data.
- Priority phone and WhatsApp resolution for unblocking or device re-assignments.
5Retailer Support Desk & Account Upgrades
Retailer Support Helpdesk
Call your dedicated account manager or reach support