Customer Device & EMI Finance Policy
Effective Date: September 2026 | SUPERCOPY E SOLUTION PRIVATE LIMITED
Transparent Device Financing Guarantee
When you purchase a smartphone on monthly EMI through an authorized SuperCop partner store, the device is digitally secured using official Android Enterprise MDM. This ensures your installment payments remain on track while keeping device security intact.
1How SuperCop MDM Operates on Your Device
SuperCop operates as a certified Android Device Administrator / Device Owner on newly financed smartphones. Its primary functions are:
📅 EMI Due Reminders
Displays on-screen notification alerts 48 hours and 24 hours prior to installment due dates with your exact payable amount.
⚡ Instant UPI Screen QR
Allows direct scan-and-pay via Google Pay, PhonePe, Paytm, or BHIM without needing to visit the mobile shop physically.
🔒 Overdue Device Freeze
If an installment remains unpaid past the grace period, normal device apps are paused until payment clearance.
🛡️ Anti-Tamper & FRP Protection
Prevents unauthorized factory resets, computer ADB debugging, and fastboot flashing during active finance.
2Customer Privacy & Data Snooping Prohibitions
✅ Strict Customer Privacy Commitment:
- SuperCop CANNOT view, read, or export your WhatsApp chats, personal text messages, or browsing history.
- SuperCop CANNOT access your private gallery photos, videos, or personal documents.
- SuperCop CANNOT record phone calls, monitor microphones, or access personal bank passwords.
3Emergency Access During Lock Status
In full compliance with safety norms and government emergency directives:
- Emergency Calling (112, 100, 108): Remains accessible directly from the locked screen at all times.
- Store Support Contact: The contact phone number of your retailer is prominently displayed on the locked screen with a one-tap call button.
- Incoming Calls: You can continue to answer important calls even if outgoing app access is frozen.
4Auto-Unlocking Timeline After Payment
When you pay your overdue EMI installment:
Payments made via UPI QR on the phone screen or NPCI eMandate bank auto-debit send an instant automated signal to SuperCop cloud servers. Your phone unlocks automatically without requiring any manual shop visit.
5Full Loan Completion & Permanent MDM Removal (NOC)
100% Ownership & Clean Device Deletion
Upon paying the final installment of your smartphone finance tenure, your retailer triggers the Permanent Release Command from their SuperCop dashboard. All MDM policies, background services, and locking daemons are completely removed, returning the phone to an unrestricted personal smartphone forever.
6Customer Grievance & Helpline
If you have already paid your installment but your phone has not unlocked, or if you believe a lock was applied by error:
Customer Support Desk
Keep your IMEI number or payment UPI UTR reference ready